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applies to all customer orders for the supply of goods by Office Basics.
You are entitled
to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
or consumer guarantees have no set time limit and depending upon the price and
quality of the goods, you may be entitled to a remedy after the expiry of the
manufacturer's warranty period.
This policy is
not intended to exclude or limit any statutory rights which a customer may
The customer may
return goods purchased through Office Basics for change of mind and obtain a credit:
(a) except for food and beverage products, IT consumables, computer hardware, and other products specifically ordered in for the you,
which may not be returned;
(b) provided that for office supplies the customer does so within 30 days of invoice and for
technology or business machines, the customer does so within 7 days of invoice;
(c) provided a return authorisation is completed and approved by Office Basics in advance of goods being returned;
(d) provided the goods are in their original packaging, unopened, of a current
make and model, and otherwise as new and in a saleable condition;
(e) provided the goods are returned to Brands Distribution NSW (our Distribution Centre) at the customer's
own expense, and
(f) on the basis that risk in the goods remains with the customer until
received by Brands Distribution NSW.
Please note that
for change of mind returns a restocking or return fee may be charged by Office Basics.
Any goods, which
are damaged or defective, delivered after their "use by" or
"best before" date, or which are not otherwise in accordance with the
customer's order, may be returned to Brands distribution NSW within a reasonable
time after delivery, at no cost to the customer.
will have the benefit of any applicable manufacturers' warranties in respect of
goods to the extent permissible and Office Basics will provide all
reasonable assistance to facilitate a customer's warranty claim. The benefits
given by such warranties are in addition to other rights and remedies available
to the customer under the Australian Consumer Law.
For all warranty
claims, Office Basics will arrange for pick up and assessment of the
goods at no cost to the customer. If a product is determined faulty through no
fault of the customer, then Office Basics will facilitate repair or
replacement of the product or offer a refund.
Office Basics will not accept a returned product where in its
reasonable opinion the product is not faulty, the customer has caused the
product to become unacceptable or failed to take steps to prevent the product
from becoming unacceptable or where the product has been damaged by abnormal
use or use not in accordance with manufacturer's instructions. Office Basics reserves the right to recover its reasonable costs in relation to
goods returned in these circumstances. To the extent permitted by law, under
this Returns Policy Office Basics shall not be liable for collateral,
consequential, indirect, incidental or exemplary damages, or any lost profits,
loss of data or loss of use, related to the goods.
For product returns
or warranty claims please contact Office Basics via email (firstname.lastname@example.org). You must contact
your Office Basics to obtain a Return Advice number before sending goods back to
Brands Distribution NSW.